Privacy Policy

Privacy Policy

At Royale Flowers and Gifts, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with us online, through WhatsApp, or in person.

1. Information We Collect

We may collect the following types of personal information:

• Name

• Phone number

• Email address

• Delivery address

• Payment information (only for processing transactions)

• Messages or notes you send with your order

We only collect the information necessary to process your orders and provide a smooth shopping experience.

2. How We Use Your Information

Your information is used for:

• Processing and fulfilling your flower and gift orders

• Contacting you about your order status or delivery details

• Personalizing your shopping experience

• Responding to your inquiries and customer service requests

• Sending occasional offers, promotions, or updates (if you opt in)

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Payment Security

All payments made via M-PESA or card are processed through secure and trusted channels. We do not store your payment details.

4. Delivery & Third Parties

We may share your delivery details (name, address, phone number) only with our trusted delivery partners to ensure your order reaches the intended recipient.

5. Communication & Marketing

If you choose to receive updates from us, we may send promotional messages via email, SMS, or WhatsApp. You can opt out at any time by replying “STOP” or contacting us directly.

6. Data Protection

We implement strict security measures to protect your data from unauthorized access, loss, or misuse.

7. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request corrections or updates to your information

• Ask us to delete your data (unless required for legal or business reasons)

• Withdraw consent for marketing at any time

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website, and we encourage you to review it regularly.

9. Contact Us

If you have any questions or concerns regarding your privacy, feel free to contact us at:

Royale Flowers and Gifts
Phone/WhatsApp: +254 797 609 645
Email: info@royalegiftsandflowers.co.ke
Nairobi, Kenya